Terms of Service

1) Who we are

“KraalSense”, “we”, “us”, or “our” refers to the operators of the KraalSense platform. “You” refers to the person or entity using the platform (including farm owners, staff, vets, advisors, cooperatives, or other authorised users).

2) The platform

KraalSense provides farm management software and related services including livestock and crop record-keeping, satellite and weather insights, financial tracking, workflows, alerts, reporting, and optional AI-assisted features. Some features may be limited by tier, region, device capability, connectivity, or third-party availability.

3) Eligibility & accounts

• You must provide accurate account and farm information and keep it updated.
• You are responsible for all activity under your account and for maintaining password/security controls.
• If you create accounts for staff, contractors, vets, or agents, you confirm they are authorised to act for you.
• We may suspend accounts that are fraudulent, abusive, or compromise platform security.

4) Plans, trials & upgrades

KraalSense may offer multiple plans (for example Earth, Starter, Pro, Elite) and may offer time-limited trials (for example “Try Elite free for 90 days”). Plan features, limits (farms/users/animals/fields/storage/devices), and pricing may change over time, but we will aim to provide reasonable notice for material changes.

• Trials: trials are optional and may exclude certain paid third-party services (e.g. WhatsApp messaging fees).
• Upgrades: you may upgrade at any time. Changes can take effect immediately or at the next billing cycle.
• Downgrades: downgrades may reduce limits or access to advanced features. Your data remains yours (see Section 7).

5) Billing & payments

• Paid plans are billed in advance (monthly or annually, depending on selection).
• Taxes, bank charges, and currency conversion fees may apply depending on your location/payment method.
• If a payment fails, we may retry and may suspend paid features until payment is successful.
• Unless required by law, payments are non-refundable once a billing period starts. If you believe you were charged in error, contact support promptly.

6) Acceptable use

You agree not to misuse the platform. This includes:

• Attempting to hack, reverse engineer, scrape, or disrupt the platform.
• Uploading malware or using the service to send spam or harmful content.
• Using the platform to violate laws, regulations, animal welfare standards, or third-party rights.
• Sharing login credentials outside your organisation or exceeding plan limits through circumvention.

7) Your data & content

You retain ownership of farm records and content you upload (e.g., animal records, treatments, expenses, photos, maps). You grant us a limited licence to host, process, transmit, and display that content solely to operate and improve the platform, provide support, and generate outputs you request (reports, analytics, alerts).

• You are responsible for the accuracy and completeness of the data you enter.
• We may generate summaries, predictions, or recommendations based on your data and available signals.
• Where export tools are available, you may download your data in commonly used formats.

8) AI features & decision support (KraalMind)

Some features provide AI-assisted insights (e.g., risk flags, forecasting, recommendations). These are support tools and may not be accurate in every situation. You are responsible for verifying decisions in your real context. Always consult a qualified veterinarian, agronomist, or other professional where appropriate.

Important: KraalSense does not provide emergency veterinary services and is not a substitute for professional advice.

9) VetPortal & approvals

VetPortal may support protocol templates, approval workflows, and case tracking. Where a “vet approval” feature exists, it is a workflow record only. It does not guarantee clinical outcomes and does not replace clinical examination, diagnosis, or legal responsibilities of licensed professionals.

10) Satellite, weather & third-party services

Some features rely on third-party data sources (e.g., satellite imagery, weather feeds, mapping services) or communications providers (e.g., SMS/USSD/WhatsApp). Availability, coverage, latency, and accuracy may vary. We are not responsible for interruptions caused by third-party services outside our control.

11) Intellectual property

KraalSense owns the platform, software, designs, branding, and proprietary workflows, except for content you upload or where otherwise stated. You may not copy, resell, or create derivative works from the platform without written permission.

12) Confidentiality

We treat farm data as confidential and apply security controls appropriate for a modern SaaS platform. You also agree to keep any non-public platform materials (e.g., beta features, pricing details under NDA) confidential where applicable.

13) Suspension & termination

• You may stop using the platform at any time.
• We may suspend or terminate access if you breach these Terms or if required by law.
• On termination, you may lose access to paid features immediately. We will not be liable for losses resulting from termination for cause.

14) Disclaimers

The platform is provided “as is” and “as available”. While we work hard to keep KraalSense reliable, we do not guarantee uninterrupted service, error-free operation, or perfect accuracy of outputs. Farming outcomes depend on many factors outside the platform.

15) Limitation of liability

To the maximum extent permitted by law, KraalSense will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, livestock, crops, or business opportunities. Our total liability for any claim will not exceed the amount you paid us in the 3 months before the event giving rise to the claim (or zero if you are on a free plan).

16) Changes to these Terms

We may update these Terms as we evolve the platform. If changes are material, we’ll provide reasonable notice via the website, in-product messaging, or email. Continued use of the platform after changes means you accept the updated Terms.

17) Governing law

These Terms are governed by the laws applicable in Botswana (unless a mandatory consumer law in your country requires otherwise). Disputes should be resolved in good faith first; if unresolved, they may be handled by the courts with appropriate jurisdiction.

18) Contact

Questions about these Terms? Contact us via the support channels listed on our website or from inside the app.