Privacy Policy
Effective date: 11 Feb 2026
This Privacy Policy explains how KraalSense collects, uses, protects, and shares information when you use our platform and services, including BoviCore, FlockSense, TerraSense, FinFarm OS, KraalMind AI, and VetPortal.
1) Information We Collect
a) Account Information
- Name, email address, phone number
- Farm name and location
- Organisation details (if applicable)
- Login and authentication information
b) Farm & Operational Data
- Animal records (breed, treatments, breeding, weights, health logs)
- Crop data (planting dates, inputs, yields, irrigation records)
- Financial records (expenses, revenue, assets, ledgers)
- Satellite imagery & geospatial boundaries
- IoT device data (GPS, sensors, activity, temperature — if enabled)
c) Communications Data
- WhatsApp interactions (where enabled)
- SMS/USSD usage logs
- Support messages and tickets
d) Technical Data
- Device type, browser, operating system
- IP address
- Usage logs and analytics
2) How We Use Your Information
- To operate and maintain the platform
- To generate dashboards, analytics, alerts, and AI recommendations
- To improve product features and performance
- To provide support and communicate updates
- To comply with legal or regulatory obligations
We do not sell your farm data to advertisers.
3) AI & Automated Processing
KraalMind AI may process farm data to generate forecasts, risk scores, recommendations, or predictive insights (e.g., heat detection, disease risk, irrigation deficits). These outputs are automated assistance tools and do not replace professional advice.
4) Data Sharing
We only share data where necessary to operate the service:
- Cloud hosting providers
- Satellite & weather data providers
- Messaging services (e.g., WhatsApp, SMS gateways)
- Payment processors
- Regulatory bodies (only if legally required)
Where possible, we minimise identifiable data and use secure integrations.
5) Data Security
We implement technical and organisational safeguards including:
- Encrypted connections (HTTPS/TLS)
- Access controls and authentication safeguards
- Role-based user permissions
- Secure cloud infrastructure
- Regular system monitoring
6) Data Retention
We retain your data while your account is active. If you close your account, we may retain certain data for backup, legal compliance, or fraud prevention purposes for a limited period.
7) Your Rights
Subject to applicable law, you may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (where legally permitted)
- Export your data
- Withdraw consent for optional communications
8) Cookies & Tracking
We may use cookies or similar technologies to improve user experience, remember login sessions, and analyse platform usage. You can control cookie preferences through your browser settings.
9) Cross-Border Data Transfers
Because we use global cloud providers, your data may be processed outside your country. We ensure appropriate safeguards are in place consistent with applicable data protection laws.
10) Children's Privacy
KraalSense is intended for farm operators and professionals. We do not knowingly collect personal data from children under 18.
11) Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the platform after changes indicates acceptance of the updated version.
12) Contact Us
If you have questions about this Privacy Policy, please contact us via the support channels listed on our website or inside the KraalSense platform.