Privacy Policy for KraalSense

Effective Date: 24 October 2024

At KraalSense, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, mobile application, and any related services (collectively, the “Services”). By using KraalSense, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information from and about users, including:

Personal Information: Information that identifies you, such as your name, email address, phone number, and payment details.
Non-Personal Information: Technical information such as your IP address, browser type, and operating system.
Usage Data: Information about your interactions with the Services, including the features you use, the pages you visit, and the actions you take.

2. How We Collect Information

We collect information in the following ways:

Directly from you: When you create an account, fill out forms, or interact with the Services.
Automatically: Through cookies, log files, and similar tracking technologies when you access and use the Services.
From third parties: We may receive information about you from third-party services, such as social media platforms or payment processors.

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Services.
Process transactions and manage your account.
Communicate with you about your account, updates, promotions, and other news related to KraalSense.
Analyze usage trends and preferences to enhance the user experience.
Comply with legal obligations and protect the security and integrity of the Services.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate and improve the Services, such as payment processors, hosting providers, and analytics platforms.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to protect the rights and safety of KraalSense or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security measures are completely foolproof, and we cannot guarantee the absolute security of your information.

6. Your Choices

You have the following choices regarding your personal information:

Access and Update: You can access and update your account information at any time by logging into your account settings.
Opt-Out: You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us directly.
Cookie Preferences: You can manage your cookie preferences through your browser settings or by using the cookie management tools we provide on the Services.

7. Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain aggregated and anonymized data for longer periods for analysis and research purposes.

8. Children's Privacy

KraalSense is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

9. International Data Transfers

If you are accessing KraalSense from outside of Botswana, please note that your information may be transferred to and processed in Botswana, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to Botswana or any other countries where we or our service providers operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or within the Services. Your continued use of KraalSense after any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at admin@kraalsense.com.